We accept returns with some restrictions. You can return unused items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your product purchase price and a credit will automatically be applied to your original method of payment. The shipping and handling costs are not refundable.

To request a return, send an email to [email protected], with the order number, product name, quantity, and the return reason. We contact you within a reasonable period of time, to inform the return procedures.

To follow-up on the status of your return, please contact us at [email protected]

Returns do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to item during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product, or in the case the product is no longer available, a full refund will be made.

To request an exchange, send an email to [email protected], with the order number, product name, quantity, and the exchange reason. We contact you within a reasonable period of time, to inform the exchange procedures.